COVID19
SHIPPING NOTIFICATION
As the nation continues to navigate this pandemic, the United States Postal Service
reminds us that transportation availability is
limited and this could potentially cause delivery delays. I ask my customers
to please keep this in mind and I thank you so much for your patience.
If for any reason there is a change to the shipping guidelines, my website and
social media pages will be updated immediately and customers will also receive email notification.
Thank you for understanding. Please join me in helping to stop the spread of COVID19.
Wash your hands frequently. Stay home. Only run essential errands.
FREQUENTLY ASKED QUESTIONS
THINGS TO KNOW
Operated in Memphis, Tn
All orders are shipped USPS Priority, accompanied with a tracking number. Remember all
sales are final on personalized, sale and clearance merchandise.
Ben and K is committed to 100% satisfaction. Any non-personalized items can be returned
for store credit or exchanged within 10 days of receiving it. Item must be unworn and/or unused (in original condition, no exceptions).
Postage on returns is at customer's expense. Upon inspection if item is found to not be in original condition
it will be returned to you. No credit or exchange will be approved.
Click here for returns, exchanges or bracelet repair updates!
RETURN INSTRUCTIONS
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Notify B+K by email and indicate if item is a RETURN or EXCHANGE and list item being returned
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Securely package item and choose shipping option that includes a tracking number
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Return Address: Ben and K, PO Box 1628, Cordova, TN 38088
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Store credit/exchange will be processed upon receiving your item(s) back into inventory
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For bracelet repairs, customer must ship to B+K all parts they are able to recover (if broken)
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We'll repair as a one time only courtesy (up to 6 months after purchase) &
customer will be invoiced for shipping cost
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The one time courtesy repair ONLY includes re-stringing - if charms/beads need to be replaced
customer will be invoiced that charge - PLEASE WEAR YOUR PIECE WITH CARE
IMPORTANT: In order to qualify for a return/exchange or repair, you must be able to
send back the charms and beads of the broken
bracelet.
SHIPPING
Allow up to 7-10 business days for personalized items to ship and we strive
to ship ALL non-personalized items within 5 business days under
normal circumstances. After your order ships you'll receive ship notification,
tracking number and estimated delivery date. Getting your order delivered
in a timely manner is a top priority. However, we do not guarantee delivery dates;
in-transit delays are beyond our control.
CONTACT B+K
Keronda, Owner
Phone: (901) 550-4277
Email: shopbenandk@gmail.com
Mailing Address: PO Box 1628
Cordova, TN 38088